Maison de Thé Cha Noir ("we" and "us") is the operator of (https://cha-noir.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer a replacement product or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
Shipping charges for your order will be calculated and displayed at checkout.
For local delivery (when available) the estimated delivery time is between 2-4 business days and the shipment cost is $ 5.00 CAD + handling + taxes
Available Postal Code:
H4G
H4H
H3E
H4E
H3K
Delivery Terms
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Except for local delivery.
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Maison de Thé Cha Noir encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Maison de Thé Cha Noir at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Customer service
For all customer service enquiries, please email us at info@cha-noir.com